http://pivotpointsolutions.net/2009/08/05/social-media-and-customer-service/ Thu, 26 Jan 2012 18:03:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://pivotpointsolutions.net/2009/08/05/social-media-and-customer-service/#comment-84 Mary Greening Thu, 05 Aug 2010 17:58:49 +0000 http://pivotpointsolutions.wordpress.com/?p=47#comment-84 Companies can't fix what they don't know about. Social Media highlights and exposes the truth about a company's customer service quicker than the old days. This gives companies the advantage to recover quickly and more nimbly before bad patterns set in. On the flip side, social media can also highlight what is working so companies can keep successful policies in place. Companies can’t fix what they don’t know about. Social Media highlights and exposes the truth about a company’s customer service quicker than the old days. This gives companies the advantage to recover quickly and more nimbly before bad patterns set in. On the flip side, social media can also highlight what is working so companies can keep successful policies in place.

]]>