Comments on: Snatching Victory from the Jaws of Defeat http://pivotpointsolutions.net/2009/10/14/snatching-victory-from-the-jaws-of-defeat/ Mon, 14 May 2012 12:54:28 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Andrew McFarland http://pivotpointsolutions.net/2009/10/14/snatching-victory-from-the-jaws-of-defeat/#comment-49 Andrew McFarland Sat, 05 Jun 2010 02:29:24 +0000 http://pivotpointsolutions.wordpress.com/?p=115#comment-49 Thanks for the comment Jeremy. I like your thought about capability vs. immunity! Some companies give the impression that "might makes right" and treat consumers poorly. Customers can (and should) vote with their wallets... in essence the only way to fight back. Thanks for the comment Jeremy. I like your thought about capability vs. immunity! Some companies give the impression that “might makes right” and treat consumers poorly. Customers can (and should) vote with their wallets… in essence the only way to fight back.

]]> By: Jeremy Hunter http://pivotpointsolutions.net/2009/10/14/snatching-victory-from-the-jaws-of-defeat/#comment-48 Jeremy Hunter Fri, 04 Jun 2010 21:17:03 +0000 http://pivotpointsolutions.wordpress.com/?p=115#comment-48 Just a pointer, to 'share' pain is sympathy, empathy is when you have to imagine it. Sym being akin to syn- meaning alike, similar, like synthetic. The difference is in sympathy you take the point of view that “I feel bad for you” whereas in empathy the point of view is “I feel bad with you.” You got these the wrong way round. Other than that, good points! A company can achieve more when it accepts that its size makes it more capable of mistakes, not immune to making them by mere power. Just a pointer, to ‘share’ pain is sympathy, empathy is when you have to imagine it. Sym being akin to syn- meaning alike, similar, like synthetic.

The difference is in sympathy you take the point of view that “I feel bad for you” whereas in empathy the point of view is “I feel bad with you.”

You got these the wrong way round. Other than that, good points! A company can achieve more when it accepts that its size makes it more capable of mistakes, not immune to making them by mere power.

]]> By: Andrew McFarland http://pivotpointsolutions.net/2009/10/14/snatching-victory-from-the-jaws-of-defeat/#comment-10 Andrew McFarland Tue, 10 Nov 2009 01:54:04 +0000 http://pivotpointsolutions.wordpress.com/?p=115#comment-10 Rosabeth Moss Kanter of the Harvard Business School adds a fresh perspective at <a href rel="nofollow">http://blogs.harvardbusiness.org/kanter/2009/11/promises-you-should-never-beli.html</a>. Rosabeth Moss Kanter of the Harvard Business School adds a fresh perspective at http://blogs.harvardbusiness.org/kanter/2009/11/promises-you-should-never-beli.html.

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