Eurostar Earns a Second Chance

In my last post, I had some harsh words and pointed advice for Eurostar’s customer service team.  Over two weeks from my initial inquiry, Eurostar’s Traveller Care team responded.

Here’s how I graded the end-to-end experience.

• Responsiveness – Poor. Two-plus weeks for a response of any kind is just too long.

Read the rest at BNET.

Related posts:

1. Eurostar’s Service a Black Hole
2. Customer Service Superheroes – Leaping Tall Buildings
3. Toyota Recall: Better to Lose Profits and Save Face