In my last post, I had some harsh words and pointed advice for Eurostar’s customer service team.  Over two weeks from my initial inquiry, Eurostar’s Traveller Care team responded.

Here’s how I graded the end-to-end experience.

  • Responsiveness – Poor. Two-plus weeks for a response of any kind is just too long.

Read the rest at BNET.

Eurostar Earns a Second Chance
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Eurostar’s Service a Black Hole

Ever have a situation when you felt like your concerns and complaints go in, but nothing comes out?  I call...