The methods below represent some of the most thought-provoking, simple, and underused ways to improve the customer experience. At the same time they increase profits. They are proven to work regardless of industry, region, or culture.
- Improve employee morale – decrease support hours
- Keep your costs in check – avoid all guarantees
- Prevent customer defection – waive support fees
The pivot point, is to take advantage of good ideas and apply them to your business. Recognize and take good advice. After all, money doesn’t grow on trees and “can’t miss” ideas don’t come along every day.
Happy April Fool’s Day!