Thanks to the folks at Onalytica for the analysis they did. I appreciate being included amongst their Top 100 Influencers.
If you haven’t seen their list, visit their site to find others who are just as passionate about improving the customer experience. Follow the bevy of other thought-leaders who can help you drive your organization to better relationships with your customers and better bottom-line results for your shareholders. After all, the two things go hand in hand. Bonus link to others leading in the Customer Experience field.