On a recent flight I listened to the pilot make an announcement over the public address (PA) system to update us with location, distance remaining and estimated arrival time. The update was an example of communicating progress, the final installment in this series on delivering successful customer experience initiatives.
What would change if [...]
People who want to accomplish more (who doesn’t?) would be well-served to remember one thing above all others – do less! AT&T’s humorous commercial notwithstanding, vast expanses of human potential are turned into veritable wastelands because people are bad at pruning low-yield efforts from their ‘to do’ lists.