Thanks to a friend of mine (@pangomarketing) for sharing a link to a Richard Branson blog which stated, “the way you treat your employees is the way they will treat your customers.” Branson’s message is elegant in its simplicity and powerful in its truth. He’s right of course but there’s more to it. [...]
Sometimes we subject our employees and customers to the same dismal treatment day after day as if they should accept it willingly. Instead, many would prefer a fast end to the perpetual misery of buying from (and dealing with) us.
In 1993’s Groundhog Day Bill Murray plays Phil Connors, a narcissistic [...]
Wondering how to jump start your customer experience initiatives this year? Or want some innovative ideas to integrate into your plans as you start the year anew? Here are the top 10 posts people referred to throughout 2012. Judging from the titles alone, Employee Engagement is a common challenge.