This article originally appeared on Packet Design. Unless you work in research and development, where the value of your work may not be realized for many years, you are in the customer service business. That’s everyone from sales to finance to engineering.
Sometimes we subject our employees and customers to the same dismal treatment day after day as if they should accept it willingly. Instead, many would prefer a fast end to the perpetual misery of buying from (and dealing with) us.
Last year I put together a ‘most read’ post. It was well received last year so I’m repeating this year. Before I jump into the content, however, happy New Year! We hope 2014 brings you closer to achieving your goals
Danny Boice’s article “Why ‘Hire Slow, Fire Fast’ is a Bunch of BS” made a case for getting people on board because you didn’t have the luxury of having work not done. Judging from related posts which defend Hire Slow,