Watching JCPenney’s fall from grace has been like watching a car wreck. Like others, this wreck could have been avoided with more focus and less hubris. Here are some nuggets of wisdom a (highly compensated) CEO is learning the hard way as expressed in their earnings call: Quote: “…we learned she prefers a sale....
Read more →An interesting HBR Blog article by Andris A. Zoltners, PK Sinha, and Sally E. Lorimer asserts companies are addicted to harmful sales incentive cultures. Incentives aren’t the problem. The problem is determining whether or not the incentives drive behavior that is “healthy” for the company. “Eat what you kill” models align with short-term growth...
Read more →Umbilicus intuens can be extremely debilitating. Indeed, I worked with a leader who once remarked that his organization was full of navel-gazers… those who spent more time looking within the company than outside the company. Sir Winston Churchill’s wry description about the enemy lends a credible analogy: “However absorbed a commander may be in...
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