In a recent Business Week article about JPMorgan and Bank of America we learn that bank consolidation has led to unhappy customers. Not surprising really and tough to think of this as “news”. Clearly, pushing two behemoths together causes change.
Boardrooms and conference rooms across the globe have pretty much frozen up in the wake of economic uncertainty and what feels like the “new world” or decreased consumer spending, low interest rates, and growing unemployment rates. Individuals and companies alike
There is a big difference between cutting costs and saving money. Although both are looking to free up budget resources, saving money is helpful while cutting costs is harmful to organizations. Here’s an example to illustrate the difference between the
I recommend reading Managing Customers as Investments: The Strategic Value of Customers in the Long Run. Don’t have a lot of time? Skip the appendix which contains the “proof” of the authors’ conclusions. The main idea is that you can