Hot on the heels of another confidence-breaking government shutdown threat the rollout of the Affordable Care Act has grabbed the media’s short attention span. While we still have the spotlight, here are a few customer experience lessons for the government.
The publicity surrounding Occupy Wall Street makes me think we need our own movement in customer service. I just don’t know where to gather (suggestions here). In many ways the #OWS experience is exactly what I advocate relative to customer
President Obama’s executive order to improve customer service across the federal government is political pabulum, but little else. If it were that easy, it would have already been done. Corporations across the world struggle with same issues, and have for
Newsflash! The White House has consulted with industry leaders to help government improve its ability to deliver customer service. I’ll generally endorse any efforts to improve service but forgive my skepticism regarding the White House’s chances of success. As a