Coming on the heels of a shaky 2009, the DJIA performance in 2010 (YTD) is flat. (Flat is the new up right?) What could your company do to get >5% higher revenues this year? If you answered “serve the customer”
Business Week recently announced its list of customer service standouts. These customer-focused companies provide excellent examples of how to deliver exceptional service. So read on and add to your bag of customer service tricks. What follows is a list of
In a recent Business Week article about JPMorgan and Bank of America we learn that bank consolidation has led to unhappy customers. Not surprising really and tough to think of this as “news”. Clearly, pushing two behemoths together causes change.
Boardrooms and conference rooms across the globe have pretty much frozen up in the wake of economic uncertainty and what feels like the “new world” or decreased consumer spending, low interest rates, and growing unemployment rates. Individuals and companies alike