Sometimes we subject our employees and customers to the same dismal treatment day after day as if they should accept it willingly. Instead, many would prefer a fast end to the perpetual misery of buying from (and dealing with) us.
In 1993’s Groundhog Day Bill Murray plays Phil Connors, a narcissistic [...]
Not long ago I posted some suggestions to United Airlines, submitted some feedback to them, and wrote that I’d keep you apprised of the progress. I was prepared to be underwhelmed. But United managed to surprise me positively. Not every company responds in a way that improves a customer’s experience. In this case, United [...]
Match.com and eHarmony ought to get out of the dating business and into corporate recruiting. Think of what could happen if employers could find people who were passionate about their jobs.