Not long ago I posted some suggestions to United Airlines, submitted some feedback to them, and wrote that I’d keep you apprised of the progress. I was prepared to be underwhelmed. But United managed to surprise me positively. Not every company responds in a way that improves a customer’s experience. In this case, United [...]
Match.com and eHarmony ought to get out of the dating business and into corporate recruiting. Think of what could happen if employers could find people who were passionate about their jobs.
As Dan Schaeffer stared at the small font on a mind-numbingly large spreadsheet he decided that Tuesday would be a lot like Monday. Half way across the country, Steve Penderman looked at the top message in his inbox and reached a different conclusion – Tuesday was going to stink.
Earlier in the month [...]