What would you think if a company you did business with said cutting 2,000 customer service jobs would have NO impact on the service they provided? My 1st reaction was – you’re crazy! Cuts of this magnitude (about 6% of
In business we say we want deeper customer relationships and in a previous post I suggested ways to develop these relationships. What we do is quite different. Many companies drive a wedge between customer and supplier, which actually destabilizes and
Before you start work on deepening customer relationships, consider 3 dimensions that make personal relationships succeed and thrive.
Facebook knows people are poised for a break up even before they know. Turns out that certain indicators provide early-warning signs that something isn’t right. Don’t you wish you knew as much about your customers as Facebook knows about your