Before you start work on deepening customer relationships, consider 3 dimensions that make personal relationships succeed and thrive.
What would you think about a vendor who made a commitment to do some work, established a price and then reneged and raised prices? No, this post is not about airline over-bookings or cable companies. Instead, this anecdote is about
One of the most over-used but under-realized clichés is to treat employees like assets. In a paper titled “From Capability to Profitability: Realizing the Value of People Management” the Boston Consulting Group concludes that companies “must regard their human capital
When the going gets tough, cheat. This, apparently, is one of the lessons learned by some Harvard students, recently accused of cheating. The idea that college students would find these actions acceptable dumbfounded me as I glanced at the Middle