When the going gets tough, cheat. This, apparently, is one of the lessons learned by some Harvard students, recently accused of cheating. The idea that college students would find these actions acceptable dumbfounded me as I glanced at the Middle School Honor Code my daughter signed this week and recalled a pledge I made [...]
It’s a shame business books are so pathetic. The plethora of poorly-written, tedious books will make you want to take up some other more worthy form of education, like watching YouTube.
There’s one book that cannot be lumped into the same category. Stephen M. R. Covey’s “The Speed of Trust: The One Thing [...]
If you follow customer service industry you may be aware that Zappos, renowned for their service, had some recent issues. Upgrading its Warehouse Management System (WMS) caused Zappos to delay customer order shipment. This stumble is important only because it will further strengthen their company.