In my last post, I had some harsh words and pointed advice for Eurostar’s customer service team. Over two weeks from my initial inquiry, Eurostar’s Traveller Care team responded.
Here’s how I graded the end-to-end experience.
- Responsiveness – Poor. Two-plus weeks for a response of any kind is just too long.
Read the rest at BNET.
Eurostar Earns a Second Chance
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Great blog! much appreciated.
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