Driving Growth through High-Value Customer Experiences
Want a quick and high-impact way to transform your business in 2019? Focus on improving the customer experience. As in past years, I’ve collated the most read posts of the previous years. They’ll provide a good starting point to reinvigorate
![One miserable [United Airlines] Customer Journey](https://i0.wp.com/pivotpointsolutions.net/wp-content/uploads/2018/11/baby-e1543524870370.png?resize=130%2C126&ssl=1 "One miserable [United Airlines] Customer Journey")
One disadvantage of being a social media Luddite is that you sometimes miss teachable customer experience moments that have wide public reach. I missed one recently that blew up social media but it still warrants a quick post. In the
I’ve been a fan of T-Mobile since the day AT&T pushed me away with a logic-defying pricing model (see below). That admiration continues today with the introduction of a set of initiatives that improve the experience by asking the customer
Has the “work from home” (WFM) option improved worker’s lives? The results are mixed. On one hand, employees value the flexibility to work from home and companies seem to benefit through increased productivity (thought that benefit is subject to some