Driving Growth through High-Value Customer Experiences
![3 Signs your Business is [Becoming] Irrelevant](https://i2.wp.com/pivotpointsolutions.net/wp-content/uploads/2018/08/irrelevant-0-e1534445181828.png?resize=300%2C198&ssl=1 "3 Signs your Business is [Becoming] Irrelevant")
Would you recognize the signals your customers are sending right now that say “your company is irrelevant”? Not long ago, a friend of mine had been trying to schedule a recurring meeting with a Top 3 Telecom provider (let’s call
Mobile hotel keys have certainly made life easier, but I wonder… will that convenience come at a cost? This thought crossed my mind recently as I checked in, got a room, and opted to use my mobile phone as a
Why do companies jeopardize customer relationships by doing stupid things? (e.g. Volkswagen’s emissions scandal, BP’s oil rig safety omissions, and Wells Fargo taking advantage of their customers) Long ago a mentor taught me a “fresh” perspective about a deal we
What happens when you fail to feed your teams’ soul? How much more engaged would your team be if you led them by providing better feedback? This post shows how the right kind of feedback can improve your business. For