VOC – When does a Good Thing become a Bad Thing?
Voice of the Customer – When does a Good Thing become a Bad Thing?
42 CX Experts to Follow
Kind thanks to the folks at ChattermillAI for including me on their list of the most influential people in CX. It’s quite a list and I’m humble to be included. I’m adding a link here so that others can broaden
Groundhog Day – 2022
Is your business actually changing? Or are you treating customers the same day after day after day?
Learning from the Past – 2021 Top 10
The most read customer experience (CX) content on Pivot Point in 2021. To spark new ideas and ACTION in 2022.