VOC – When does a Good Thing become a Bad Thing?
Voice of the Customer – When does a Good Thing become a Bad Thing?

VOC – When does a Good Thing become a Bad Thing?
Kind thanks to the folks at ChattermillAI for including me on their list of the most influential people in CX. It’s quite a list and I’m humble to be included. I’m adding a link here so that others can broaden
Is your business actually changing? Or are you treating customers the same day after day after day?
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