Covid-19’s appearance on the global scene and the concomitant market fluctuations remind us of our increasingly interconnected economies. Because we are so interrelated it makes sense to work together to forge paths through adversity. What does the customer experience (CX)
Ah Springtime… the time when college seniors find a single interviewing suit/outfit, draft a resume and set out to find work. For variety and a clear sense of purpose, I encourage people to consider a career in customer success. It’s
Companies with high customer experience (CX) capabilities are financially stronger because of those CX capabilities. (Recall a previous post, which asserted that recessions affect the CX based on both corporate strength and existing CX capabilities.) For reference, here is link
Sometimes we subject our employees and customers to the same dismal treatment day after day as if they should accept it willingly. Instead, many would prefer a fast end to the perpetual misery of buying from (and dealing with) us.