A former CEO often remarked that “there’s never a wrong time to do the right thing.” As we do our best to achieve a return to normal, here’s a simple way to do the right thing – focus on customers.
2021: The Right Time for New Beginnings
Smoothing the Bumpy Path to Customer Success
A customer journey from concept to reality encounters ups and downs. Increase success rates by starting with the customer’s end goal!
Aw shucks T-Mobile
Some days, it seems like the world is ACTUALLY becoming more customer-centric. Other days, I’m left scratching my head in disbelief. Read this experience a customer had with T-Mobile. T-Mobile’s avoidable mistakes… let me count the ways. Offered free additional
Your Strategy and a Customer’s [Business] Journey
![Your Strategy and a Customer’s [Business] Journey](https://i1.wp.com/pivotpointsolutions.net/wp-content/uploads/2020/08/sweetspot.png?resize=270%2C270&ssl=1 "Your Strategy and a Customer’s [Business] Journey")
When crafting corporate strategy, make sure to account for shifting customer [business] journeys.