VOC – When does a Good Thing become a Bad Thing?
Kind thanks to the folks at ChattermillAI for including me on their list of the most influential people in CX. It’s quite a list and I’m humble to be included. I’m adding a link here so that others can broaden
Is your business actually changing? Or are you treating customers the same day after day after day?
The most read customer experience (CX) content on Pivot Point in 2021. To spark new ideas and ACTION in 2022.