Sometimes we subject our employees and customers to the same dismal treatment day after day as if they should accept it willingly. Instead, many would prefer a fast end to the perpetual misery of buying from (and dealing with) us.
When the next recession occurs, what impact will it have on customer experience initiatives? How will companies behave? The answer depends on two dimensions – corporate strength and existing customer experience (CX) capabilities. Stop investing – businesses weak along both
Companies invest billions to develop new products and expand market share but their biggest growth engine (customers) remains untapped. To transform your business in 2020, improve the customer experience. Below is the Top 10 Most Read Article List from 2019,
Our previous post covered the “bad news”, that customers don’t care about your product(s). In this “good news” post, we’ll examine a method to determine what customers care about and translate it into winning and growth. Recall the example. The