(Guest post written by Carolyn Jenkins, the CEO of Khorus a SaaS solution which provides a proven system for building predictable company performance. Carolyn is a recognized technology leader with award-winning experience leading companies in customer success, support, training, delivery, account
I once read that one of the most important jobs of a CEO was to hire the right customers. I liked the concept because we rarely think of “hiring” customers. Too often we just assume that a customer with money
Bad service hurts businesses in many intangible ways – company’s reputations suffer, customers spread bad news via negative word of mouth and potential new customers avoid maligned and disparaged companies. But it turns out there can be tangible costs too! TWC
The recent news that Secretary Shinseki resigned is unfortunate because some of the VA’s customer service woes were foreseeable and preventable.