VOC – When does a Good Thing become a Bad Thing?
Voice of the Customer – When does a Good Thing become a Bad Thing?
42 CX Experts to Follow
Kind thanks to the folks at ChattermillAI for including me on their list of the most influential people in CX. It’s quite a list and I’m humble to be included. I’m adding a link here so that others can broaden
Groundhog Day – 2022
Is your business actually changing? Or are you treating customers the same day after day after day?
Inchworm Experience Improvements
Years ago, in an Economics class I missed a crucial distinction between a shift “of” the demand curve and a shift “along” the demand curve. I’m sure the professor emphasized the difference, but I missed it nevertheless. A similar distinction