When I hear companies say they have a “customer first” mindset I cringe. While well-intentioned, such a policy often backfires! On a recent tour of Ireland the tour guide described his worst experience with a customer. He explained that in
I’ve written in the past about how following your own path can lead you in surprising and rewarding directions. For readers who doubted (and perhaps still doubt) whether or not this is actually possible, here’s a great example. I recently
Sometimes we subject our employees and customers to the same dismal treatment day after day as if they should accept it willingly. Instead, many would prefer a fast end to the perpetual misery of buying from (and dealing with) us.
What would Maslow have to say about employee engagement? Would he say self-actualization is a noble but unattainable pipe dream? Or would he reconstitute his hierarchy to apply to engagement so that the bottom of the pyramid might represent survival