Recently, I’ve been reflecting on how leaders act when faced with stressful situations. The natural reaction of a strong leader is to take charge, bounding from problem to problem offering expertise, opinions, and action items. Counter-intuitively, the exact opposite is
Sometimes we subject our employees and customers to the same dismal treatment day after day as if they should accept it willingly. Instead, many would prefer a fast end to the perpetual misery of buying from (and dealing with) us.
What happens when you fail to feed your teams’ soul? How much more engaged would your team be if you led them by providing better feedback? This post shows how the right kind of feedback can improve your business. For
If you are looking for a high-impact way to improve the customer experience, start with your employees. A recent article touting minimum wage increases at a Chick-fil-A carried a quote from the owner worth considering. The owner expected the increased