Profitable Growth through High-Value Customer Experiences
Recently, I’ve been reflecting on how leaders act when faced with stressful situations. The natural reaction of a strong leader is to take charge, bounding from problem to problem offering expertise, opinions, and action items. Counter-intuitively, the exact opposite is
What happens when you fail to feed your teams’ soul? How much more engaged would your team be if you led them by providing better feedback? This post shows how the right kind of feedback can improve your business. For
I’m guessing here, but I bet outsourcing is the reason Google’s CEO is now personally involved to address a “debate” about the hamburger emoji. Outsourcing works when the work product is well-defined and understood across cultural boundaries. For example, making
In an earlier post I wrote about the need to define customer experience goals. This second of four articles assumes you’ve done that and examines how customer experience initiatives fail when resources are misaligned. Day 1 – Your company announces