Skip to content
Pivot Point Solutions

Pivot Point Solutions

Profitable Growth through High-Value Customer Experiences

Menu

  • Home
  • Blog
  • Resources
  • Contact Us

Necessary for Success

2 New Business Challenges

Covid-19 will introduce a host of new business challenges.  Among those challenges, companies will have to grapple with the idea that “value” has changed and that customer relationships will change.  What’s different now? The “value threshold” has changed.  In a

Andrew McFarland 21 June 202018 June 2020 Necessary for Success Read more

Confusion about the Customer Success Role

Confusion about the Customer Success Role

Companies don’t understand the customer success role.  I don’t understand why this is such a perplexing subject.  In this post, I’ll try to describe the most common confusion points related to customer success roles. Customer success is [not] a cost

Andrew McFarland 2 June 202022 July 2020 Necessary for Success Read more

Graduating Soon? Consider a Career in Customer Success

Ah Springtime… the time when college seniors find a single interviewing suit/outfit, draft a resume and set out to find work.  For variety and a clear sense of purpose, I encourage people to consider a career in customer success. It’s

Andrew McFarland 1 March 20202 March 2020 Necessary for Success Read more

Customer Experience – Easy but Difficult

Customer Experience – Easy but Difficult

Companies exhibit a baffling level of incompetence in the customer service realm. Baffling because one assumes some things are “understood” and “accepted” norms of running a company. However, a recent encounter with a national retailer convinced me I must be

Andrew McFarland 23 June 20149 June 2015 Influential Factors - Harmful, Necessary for Success Read more
  • « Previous

Recent Tweets

Onalytica’s Big Data and Customer Experience – Top 100 Influencers https://bit.ly/2LMSWUh #cx #customersuccess

Reply on Twitter 1544184134817484800 Retweet on Twitter 1544184134817484800 Like on Twitter 1544184134817484800 Twitter 1544184134817484800

Aligning your Business to Customers: Pillar 4 – Leadership https://bit.ly/2LCCPbO #cx #customersuccess

Reply on Twitter 1542748418594013184 Retweet on Twitter 1542748418594013184 Like on Twitter 1542748418594013184 Twitter 1542748418594013184

Tea Leaves, Tarot Cards and Customer Service https://bit.ly/2LTSNOV #cx #customersuccess

Reply on Twitter 1542597573030068227 Retweet on Twitter 1542597573030068227 Like on Twitter 1542597573030068227 Twitter 1542597573030068227

Believe, Change, ACHIEVE! https://bit.ly/2NMlI87 #cx #customersuccess

Reply on Twitter 1540862389406539776 Retweet on Twitter 1540862389406539776 Like on Twitter 1540862389406539776 Twitter 1540862389406539776

3 Biggest Customer Experience Mistakes https://bit.ly/2LIc8FM #cx #customersuccess

Reply on Twitter 1540633409441210368 Retweet on Twitter 1540633409441210368 Like on Twitter 1540633409441210368 Twitter 1540633409441210368
Load More...

Archives

Tags

Acquisition Alignment April Fool's Benefits Brand Commitment Communication Competition Costs Culture Customer Experience Customer Service Employee Engagement Employees Engagement Focus Gallup Goals Groundhog Day HBR Investments Loyalty Metrics Monopoly Needs NetPromoter NPS People Process Profitability Quality Relationship Retention Sales Shareholders Social Media Survey Technology Tools Top 10 Transparency Trust United Airlines Value Word of Mouth
Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Privacy Policy

Trending Recently

  • Onalytica’s Big Data and Customer Experience - Top 100 Influencers
  • Your Strategy and a Customer’s [Business] Journey
  • Improving Service Level Agreements (SLAs)
  • NDR: A Misleading Customer Success Metric?
  • The Customer Care, Success, and Experience Continuum

Latest Posts

  • Voice of the Customer – When does a Good Thing become a Bad Thing? 8 March 2022
  • 42 CX Experts to Follow 20 February 2022
  • Groundhog Day – 2022 2 February 2022
  • Learning from the Past – 2021 Top 10 9 January 2022
  • Trying to Get Better.com 19 December 2021

Interesting Blogs

  • Chief Customer Officer 2.0
  • CX Journey
  • Inside Customer Service
  • MaritzCX
  • Shockwave Innovations
  • SmarterCX
  • The American CEO

Translate Content

EnglishFrenchGermanItalianPortugueseRussianSpanish
Copyright © 2022 Pivot Point Solutions. All rights reserved. Theme Spacious by ThemeGrill. Powered by: WordPress.
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Do not sell my personal information.
Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT
 Tweet
 Share
 E-mail
 Tweet
 Share
 E-mail
 Tweet
 Share
 LinkedIn
 E-mail