Sometimes we subject our employees and customers to the same dismal treatment day after day as if they should accept it willingly. Instead, many would prefer a fast end to the perpetual misery of buying from (and dealing with) us.
Groundhog Day – 2013
Sometimes we subject our employees and customers to the same dismal treatment day after day as if they should accept it willingly. Instead, many would prefer a fast end to the perpetual misery of buying from (and dealing with) us.
Make Customer Inequality Pay
If you read one book over the holiday, I suggest Peter Fader’s recent book titled Customer Centricity. Published by the Wharton Digital Press, it is a perfect read for the holiday. It’s short (60-90 minutes), clear, and the best summary
Aligning your Business to Customers: Pillar 1 – Employees
Without the right employees, your business is destined to fail. Pretty harsh statement? Absolutely, and for good reason. William Blake once wrote that “execution is the chariot of genius.” And what (or rather who) carries out those ideas? People… people