Contact me by filling out the form below and I will be glad to help you determine how to improve customer loyalty, engagement, and profitability.

Among the questions Pivot Point Solutions can help you answer:

  • Are we focused on the right initiatives?
  • Do we have the right people in the right jobs?
  • How engaged are our customers?
  • Will they buy more from us?

Specialty Areas:

  • Improving the Customer Experience
  • Designing Effective Customer Journeys
  • Responding to Customers’ Needs
  • Incorporating Customer Feedback into Products and Services
  • Increasing Corporate Alignment
  • Developing Effective Survey Instruments