If you follow customer service industry you may be aware that Zappos, renowned for their service, had some recent issues. Upgrading its Warehouse Management System (WMS) caused Zappos to delay customer order shipment. This stumble is important only because it
Actions Louder than Words
In his recent Harvard Business Review post HCL CEO Vineet Nayar raised the interesting point that CEOs deliver shareholder value in vastly different ways today than in years past. I couldn’t agree more. Leaders either create or destroy financial strength