Once again American Express has released its Customer Service Barometer (2012 version, 2014 version). Once again, the findings aren’t pretty (see below): Companies consistently miss expectations and are getting steadily worse – 31% in 2012 versus 26% two years earlier.
Coming on the heels of a shaky 2009, the DJIA performance in 2010 (YTD) is flat. (Flat is the new up right?) What could your company do to get >5% higher revenues this year? If you answered “serve the customer”
Business Week recently announced its list of customer service standouts. These customer-focused companies provide excellent examples of how to deliver exceptional service. So read on and add to your bag of customer service tricks. What follows is a list of