If you’re familiar with the expression “fake it ‘til you make it” consider adopting it as one of your Customer Success tenets. Training your customer-facing employees to bend the truth a little can help you reap amazing business results. Here’s
Readers who have even a casual interest in customer service are well aware that customer service is terrible worldwide. What no one seems willing to admit or address is that the main reason service is so poor is because of
The methods below represent some of the most thought-provoking, simple, and underused ways to improve the customer experience.
As Dan Schaeffer stared at the small font on a mind-numbingly large spreadsheet he decided that Tuesday would be a lot like Monday. Half way across the country, Steve Penderman looked at the top message in his inbox and reached