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The Similarities between Climate Change and Customer Experience

The Similarities between Climate Change and Customer Experience

The “reasons” for ignoring climate change as outlined by Art Markman in his article titled “Why People Aren’t Motivated to Address Climate Change” seem quite similar to why customer experience work is so challenging.  Why is this? A trade-off between

Andrew McFarland 23 October 201823 October 2018 Customer Experience No Comments Read more

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