Profitable Growth through High-Value Customer Experiences
Instituting cultural change across an organization is tough work. When faced with this challenge, remember the words of systems scientist and author Peter Senge, “people don’t resist change; they resist being changed.” Or consider Samuel Rodenhizer’s description (italics mine). “The
(Typically, I keep the Pivot Point related to the customer experience. In this case, I’m going to diverge a bit although there is a connection.) As I post this, two months will have passed since the tragic school shooting in
Change is difficult, frightening, and often fraught with risk. Regardless, no matter what our job titles are, our employers need us to embrace the role of change agent. When thinking about your company and a possible role in your company
People who want to accomplish more (who doesn’t?) would be well-served to remember one thing above all others – do less! AT&T’s humorous commercial notwithstanding, vast expanses of human potential are turned into veritable wastelands because people are bad at