Profitable Growth through High-Value Customer Experiences
Say you walk into a department store looking for a new pair of shoes. As you approach the shelves you realize that nothing is really interesting but your focus is drawn to two potential pairs. With the first pair your
A recent experience trying to get a standby seat on an American Airlines flight left me baffled. What does it say about a company if they could treat you well, but don’t? Does such a company value your business or
Coming on the heels of a shaky 2009, the DJIA performance in 2010 (YTD) is flat. (Flat is the new up right?) What could your company do to get >5% higher revenues this year? If you answered “serve the customer”