Shortly after I arrived at this company, one of the first things our CEO asked me to do was look into our NPS (Net Promoter Score) and understand its strengths and shortcomings. He felt that the numbers he saw were
An NPS Success Story

Shortly after I arrived at this company, one of the first things our CEO asked me to do was look into our NPS (Net Promoter Score) and understand its strengths and shortcomings. He felt that the numbers he saw were