Skip to content

Pivot Point Solutions

Profitable Growth through High-Value Customer Experiences

Menu

Home
Blog
Resources
Contact Us

Coinbase

Why the “Fire Fast” Mantra is Lazy

Why the “Fire Fast” Mantra is Lazy

The concept of fast firing is flawed (or at best, half the story). An article about Uber’s beleaguered former CEO and his firing philosophy struck me as symptomatic of their problems (too fast and loose). His energy and enthusiasm in

Andrew McFarland 17 October 201717 October 2017 Best Practices No Comments Read more

Recent Tweets

Smoothing the Bumpy Path to Customer Success https://bit.ly/3owzxde

Reply on Twitter 1367324794526576640 Retweet on Twitter 1367324794526576640 Like on Twitter 1367324794526576640 Twitter 1367324794526576640

Should Companies Use Corporate Philanthropy to Increase Employee Engagement? https://bit.ly/31omzSz

Reply on Twitter 1367295976835268609 Retweet on Twitter 1367295976835268609 Like on Twitter 1367295976835268609 Twitter 1367295976835268609

Customer Experience Unforced Errors https://bit.ly/2LB5qBq

Reply on Twitter 1367264715253174272 Retweet on Twitter 1367264715253174272 Like on Twitter 1367264715253174272 Twitter 1367264715253174272

Outrunning the Competition https://bit.ly/2O9XXrq

Reply on Twitter 1367233815840776200 Retweet on Twitter 1367233815840776200 Like on Twitter 1367233815840776200 Twitter 1367233815840776200

Why Pivot Point? https://bit.ly/2LzORFP

Reply on Twitter 1367203424698253314 Retweet on Twitter 1367203424698253314 Like on Twitter 1367203424698253314 Twitter 1367203424698253314

Archives

Archives

Tags

Acquisition Alignment April Fool's Benefits Brand Commitment Communication Competition Costs Culture Customer Experience Customer Lifetime Value Customer Service Employee Engagement Employees Engagement Focus Gallup Goals Groundhog Day HBR Investments Loyalty Metrics Monopoly Needs NetPromoter NPS People Process Profitability Quality Relationship Retention Sales Shareholders Social Media Technology Tools Top 10 Transparency Trust United Airlines Value Word of Mouth

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Privacy Policy

Trending Recently

Improving Service Level Agreements (SLAs)
Customer Experience - Easy but Difficult
Urgency Without Direction is Chaos
Faking It – A Path to Customer Success
3 Biggest Customer Experience Mistakes

Latest Posts

Do High NPS Scores Predict Strong Renewals? 24 January 2021
2021: The Right Time for New Beginnings 3 January 2021
Smoothing the Bumpy Path to Customer Success 6 December 2020
Aw shucks T-Mobile 15 November 2020
Your Strategy and a Customer’s [Business] Journey 11 October 2020

Interesting Blogs

Chief Customer Officer 2.0
CX Journey
Inside Customer Service
MaritzCX
Shockwave Innovations
SmarterCX
The American CEO

Translate Content

Copyright © 2021 Pivot Point Solutions. All rights reserved. Theme Spacious by ThemeGrill. Powered by: WordPress.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settings ACCEPT

Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

SAVE & ACCEPT