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The Good Ol’ Days of Double Secret Probation

Thomas Tripp and Yany Grégoire wrote an illuminating article for MITSloan titled When Unhappy Customers Strike Back on the Internet. I recommend it for anyone trying to deliver customer service via social media channels. A few of the more interesting

Andrew McFarland 9 May 201129 March 2011 Customer Loyalty, Customer Service No Comments Read more

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