Ron Ashkenas wrote an interesting piece for HBR blogs titled If You Have a Bad Boss, These Are Your Options. In it he simplifies what to do when you have a bad boss – either wait it out or leave.
A friend of mine relayed a recent experience with Ikea and the first thought that popped into my head was – ugh, a customer experience dead end! He’d purchased some furniture like chairs, tables, bed, mattress etc. The majority of
This is the first in a three-post series about recent trends and lessons-learned in customer experience. Click here to sign-up for future posts. Traveling often presents an opportunity to take the pulse of customer experience initiatives. One conclusion: companies are
An interesting HBR Blog article by Andris A. Zoltners, PK Sinha, and Sally E. Lorimer asserts companies are addicted to harmful sales incentive cultures. Incentives aren’t the problem. The problem is determining whether or not the incentives drive behavior that