A recent conversation with a friend set my mind to consider the changing nature of customer-supplier relationships. In my experience, such relationships have evolved from win-loss to become more win-win. At the end I’ll suggest a way they can become
A customer journey from concept to reality encounters ups and downs. Increase success rates by starting with the customer’s end goal!
Ah Springtime… the time when college seniors find a single interviewing suit/outfit, draft a resume and set out to find work. For variety and a clear sense of purpose, I encourage people to consider a career in customer success. It’s
When asked to explain the difference between customer care, success, and experience I explain my perspective in terms of a continuum. Customer care (or service) relates to a company’s ability to respond appropriately to customer inquiries. When a customer raises