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Dan Hesse

Investing in the Customer Experience Matters

Investing in the Customer Experience Matters

Hats off to Dan Hesse, the one-time CEO of Sprint, for summarizing why investing in the customer experience is so important. A good customer experience is actually less expensive to provide than a poor one and customers will pay more

Andrew McFarland 11 August 201513 July 2017 Customer Experience 6 Comments Read more

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