A friend of mine relayed a recent experience with Ikea and the first thought that popped into my head was – ugh, a customer experience dead end! He’d purchased some furniture like chairs, tables, bed, mattress etc. The majority of
Who (or What) Really Motivates Employees?
Wonder why sales growth is lagging? Got the sense your innovators are stuck in neutral? Is your customer service team downright cranky? There are two ways to tackle these problems and the method you choose will determine your effectiveness and