Hot on the heels of another confidence-breaking government shutdown threat the rollout of the Affordable Care Act has grabbed the media’s short attention span. While we still have the spotlight, here are a few customer experience lessons for the government.
Depending on your perspective you may view social media as either panacea or money pit when delivering a customer experience. Molly Flatt considers a similar question in her article Social customer service: a must-have or a let-down? The answer is