Sometimes we subject our employees and customers to the same dismal treatment day after day as if they should accept it willingly. Instead, many would prefer a fast end to the perpetual misery of buying from (and dealing with) us.
Another year dawns… and we go through the time-honored (but not people-honored) tradition of setting New Year’s resolutions. We set them with the best of intentions, yet forget them and quickly fail. You can either continue with what you tried
An uncontroversial definition says that a company’s purpose is to generate wealth for shareholders. But shareholders would actually prefer the greatest possible ROI. Organizations that develop teams and processes that focus on customers thrive in the face of various economic