The “reasons” for ignoring climate change as outlined by Art Markman in his article titled “Why People Aren’t Motivated to Address Climate Change” seem quite similar to why customer experience work is so challenging. Why is this? A trade-off between
In this post, I want to explore how blockchain technology might change the way companies deliver products, services, and the customer experience. If you are unfamiliar with blockchain technology, Marco Iansiti and Karim R. Lakhani wrote an HBR article that
I am normally a BIG fan of the Harvard Business Review but their premature calls for subscription renewals have earned them a spot on my “pet peeves” list. The timeline looks like this: Nov 2015 – Pay for 12 issue subscription
Ron Ashkenas wrote an interesting piece for HBR blogs titled If You Have a Bad Boss, These Are Your Options. In it he simplifies what to do when you have a bad boss – either wait it out or leave.