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Herbert Simon

Is TMI Killing the Customer Experience?

One promise of technology is improved efficiency. However, when it comes to customer service, the wrong technology applied in the wrong way can backfire and negatively impact customer experience. Long ago, if you had a complaint/question about a product you

Andrew McFarland 24 January 201123 January 2013 Customer Experience, How to Deliver Customer Service, Influential Factors - Harmful, Social Media 9 Comments Read more

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