An interesting HBR Blog article by Andris A. Zoltners, PK Sinha, and Sally E. Lorimer asserts companies are addicted to harmful sales incentive cultures. Incentives aren’t the problem. The problem is determining whether or not the incentives drive behavior that
Customer Service Government Style – That Was Easy!
President Obama’s executive order to improve customer service across the federal government is political pabulum, but little else. If it were that easy, it would have already been done. Corporations across the world struggle with same issues, and have for
3 Ways to Cheat Customers (and Get Away with It)
When seeking ways to cut costs from your business the easiest way is to short-change your customers. After all, you can’t really skimp on creating the product, because if you did no one would buy it to begin with. But