Skip to content

Pivot Point Solutions

Profitable Growth through High-Value Customer Experiences

Menu

Home
Blog
Resources
Contact Us

Incompetent

Marketing Misalignment Erodes Customer Trust

A recent article by Shep Hyken about how unethical marketing damages brand reputation struck a chord. It’s true, of course, but I’m concerned a much more deleterious effect is lurking within companies right now – misalignment. Let me explain. Unethical

Andrew McFarland 3 September 201916 September 2019 Customer Loyalty No Comments Read more

Recent Tweets

Bridging the Gap between Terrible and Excellent Customer Experiences https://bit.ly/2Obzt1d #cx #customersuccess

Reply on Twitter 1526072392526741506 Retweet on Twitter 1526072392526741506 Like on Twitter 15260723925267415061 Twitter 1526072392526741506

Marketing Misalignment Erodes Customer Trust https://bit.ly/2ZNy0qa #cx #customersuccess

Reply on Twitter 1525995553452134401 Retweet on Twitter 1525995553452134401 Like on Twitter 1525995553452134401 Twitter 1525995553452134401

3 Ways to Keep Lipstick from Ruining Customer Service https://bit.ly/2uOBLet #cx #customersuccess

Reply on Twitter 1525921147799339008 Retweet on Twitter 1525921147799339008 Like on Twitter 1525921147799339008 Twitter 1525921147799339008

It Isn’t the Economy Stupid https://bit.ly/2uSsSkd #cx #customersuccess

Reply on Twitter 1525844959219306496 Retweet on Twitter 1525844959219306496 Like on Twitter 1525844959219306496 Twitter 1525844959219306496

How Likely are you to Recommend NPS? https://bit.ly/2X2ILU8 #cx #customersuccess

Reply on Twitter 1525769499840065536 Retweet on Twitter 1525769499840065536 Like on Twitter 15257694998400655361 Twitter 1525769499840065536

Archives

Archives

Tags

Acquisition Alignment April Fool's Benefits Brand Commitment Communication Competition Costs Culture Customer Experience Customer Service Employee Engagement Employees Engagement Focus Gallup Goals Groundhog Day HBR Investments Loyalty Metrics Monopoly Needs NetPromoter NPS People Process Profitability Quality Relationship Retention Sales Shareholders Social Media Survey Technology Tools Top 10 Transparency Trust United Airlines Value Word of Mouth

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Privacy Policy

Trending Recently

Moneyball, Metrics, and the Customer Experience
Innovation vs. Regulation (or Uber vs. Taxis)

Latest Posts

Voice of the Customer – When does a Good Thing become a Bad Thing? 8 March 2022
42 CX Experts to Follow 20 February 2022
Groundhog Day – 2022 2 February 2022
Learning from the Past – 2021 Top 10 9 January 2022
Trying to Get Better.com 19 December 2021

Interesting Blogs

Chief Customer Officer 2.0
CX Journey
Inside Customer Service
MaritzCX
Shockwave Innovations
SmarterCX
The American CEO

Translate Content

Copyright © 2022 Pivot Point Solutions. All rights reserved. Theme Spacious by ThemeGrill. Powered by: WordPress.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.

Do not sell my personal information.

Cookie settings ACCEPT

Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

SAVE & ACCEPT