Profitable Growth through High-Value Customer Experiences
The news that NYC taxi owners are suing NYC because Uber is cutting into their monopoly should make New Yorkers angry (ok, angrier). If owners get their way, convenience and service will decline. According to the article, Uber picked up
People who want to accomplish more (who doesn’t?) would be well-served to remember one thing above all others – do less! AT&T’s humorous commercial notwithstanding, vast expanses of human potential are turned into veritable wastelands because people are bad at
Newsflash! The White House has consulted with industry leaders to help government improve its ability to deliver customer service. I’ll generally endorse any efforts to improve service but forgive my skepticism regarding the White House’s chances of success. As a