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Customer Service Pays Dividends

Coming on the heels of a shaky 2009, the DJIA performance in 2010 (YTD) is flat.  (Flat is the new up right?)  What could your company do to get >5% higher revenues this year? If you answered “serve the customer”

Andrew McFarland 26 July 201021 April 2015 Customer Loyalty, Customer Service 3 Comments Read more

Why Re-Invent the Wheel?

Business Week recently announced its list of customer service standouts.  These customer-focused companies provide excellent examples of how to deliver exceptional service.  So read on and add to your bag of customer service tricks.  What follows is a list of

Andrew McFarland 2 March 20108 April 2010 Best Practices, The Right Kind of Customer Service 1 Comment Read more

Setting Your Company Apart in a Commodity Market

In a recent Business Week article about JPMorgan and Bank of America we learn that bank consolidation has led to unhappy customers.  Not surprising really and tough to think of this as “news”.  Clearly, pushing two behemoths together causes change. 

Andrew McFarland 23 February 2010 How to Deliver Customer Service, The Right Kind of Customer Service 2 Comments Read more

With all this Global Warming, Why is my Company Frozen?

Boardrooms and conference rooms across the globe have pretty much frozen up in the wake of economic uncertainty and what feels like the “new world” or decreased consumer spending, low interest rates, and growing unemployment rates. Individuals and companies alike

Andrew McFarland 24 October 2009 Customer Service, When to Deliver Customer Service No Comments Read more
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Trending Recently

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