Benchmarking is a common sense way to compare one facet of company performance to another company’s performance. However, as is too often the case, common sense isn’t always common practice. 3 Benchmarking Success Factors: 1. Know Your Customer – Before
Why Americans are Too Short-Sighted
One of our cultural short-comings regarding customer care is that it is treated as a cost and not a benefit. (I say cultural because in simpler and smaller markets it’s quite clear to business owners that they need long-term relationships